Privacy Policy
Effective / last updated: 24 September 2026
This policy explains how ZHONGCHAO, the operator of metalroofcn.com, handles personal information in connection with this website and business enquiries about roofing and facade products. Privacy contact: zhongchao@metalroofcn.com.
1. Information we collect
- Enquiries: your name, company, country, email address, optional phone or WhatsApp number, interested product and project details that you submit.
- Correspondence: messages, quotations, drawings and specifications you choose to send by email or WhatsApp. Please send only information needed for your enquiry and avoid unnecessary personal or sensitive details in drawings or attachments.
- Website use: technical information such as IP address, browser/device details, requested pages, access times, referring pages and cookie or language preferences may be processed by hosting, security and enabled measurement tools.
Fields marked with an asterisk are needed to process the enquiry through the form. You may instead contact us by email. We do not ask for payment-card details, identity documents or sensitive personal information through the enquiry form.
2. Why we use information
We use enquiry information to respond, discuss product suitability, prepare quotations, coordinate requested samples or project support, and maintain business correspondence. Technical information helps operate and secure the website, prevent abuse and, where enabled, understand website use.
Where applicable law requires a lawful basis, we rely on steps requested before entering a contract or performance of a contract where applicable; legitimate interests in responding to business contacts and maintaining a secure website where permitted; legal obligations; and consent where required for optional cookies or separate marketing. Sending an enquiry is not consent to unrelated marketing.
3. Cookies and website tools
The website uses WordPress and includes hosting, security, consent-management and statistics tools. Necessary cookies support core operation and security. Optional functional, analytics or advertising technologies may process usage information when enabled. Google Analytics/MonsterInsights and Jetpack are among the statistics tools configured on this site; availability and processing depend on the active configuration.
Use the cookie-preferences control on the website to review categories, reject optional cookies or change your preferences. You can also manage cookies in your browser; blocking necessary cookies may affect functionality. Withdrawing consent does not affect processing carried out before withdrawal. A privacy policy does not replace the choices shown in the cookie controls.
4. Who may receive information
Relevant ZHONGCHAO staff and service providers supporting hosting, email delivery, website operation, security and enabled analytics may process information for these purposes. For requested project fulfilment, relevant manufacturing, technical or logistics partners may receive information needed for their role. Information may also be disclosed where legally required or necessary to establish, exercise or defend legal claims.
We do not sell enquiry contact details. Email and WhatsApp links take you to services governed by their own privacy terms. We receive the information you choose to send to us through those services.
5. International processing
Our business team operates in China. If you enquire from another country, your information may be accessed in China and processed in countries where our hosting, email or other service providers operate. Applicable protections for international transfers depend on your location and the service involved. Contact us for information about the arrangements relevant to your enquiry.
6. How long information is kept
We retain enquiry and correspondence records for as long as reasonably needed to answer the request, manage an ongoing business relationship, fulfil applicable record-keeping duties or resolve disputes. Retention depends on the status of the enquiry, contractual and legal requirements and the nature of the record. Information no longer needed should be deleted or anonymised; backup copies may remain until the normal backup cycle expires. Cookie and technical-log retention depends on the tool and its configuration.
7. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction or portability of your personal information, object to certain processing, or withdraw consent. You may also complain to the relevant data-protection authority. Some records may need to be retained for legal or legitimate business reasons.
Email zhongchao@metalroofcn.com with the subject “Privacy request” and enough information to identify the relevant enquiry. We may request proportionate verification and will respond within the period required by applicable law. Please do not send identity documents unless specifically needed and requested through an appropriate channel.
8. Security and children
We use reasonable access, website and communication safeguards, but no online transmission or storage method is completely secure. This website is intended for business contacts and is not directed at children. If a child has provided personal information, please contact us so we can review and remove it where appropriate.
9. Updates and contact
We may update this policy to reflect changes in website operation or applicable requirements. The date above identifies the latest version. For privacy questions, contact zhongchao@metalroofcn.com.
隐私政策
生效／最近更新日期：2026年9月24日
本政策说明 metalroofcn.com 网站运营方 ZHONGCHAO（中潮）如何处理网站访问及屋面、外墙产品业务询盘中的个人信息。隐私事务邮箱：zhongchao@metalroofcn.com。
一、我们收集的信息
- 询盘资料：姓名、公司、国家、邮箱、选填的电话或WhatsApp号码、意向产品及您填写的项目需求。
- 业务沟通：您主动通过邮箱或WhatsApp发送的消息、报价沟通、图纸及规格。请仅提供项目所需信息，避免在图纸和附件中包含不必要的个人或敏感信息。
- 网站使用信息：主机、安全及已启用的统计工具可能处理IP地址、浏览器和设备信息、访问页面与时间、来源页面、Cookie及语言偏好。
带星号的字段用于通过表单处理询盘，您也可以直接发邮件联系我们。询盘表单不要求支付卡信息、身份证明文件或敏感个人信息。
二、信息用途及处理依据
询盘信息用于回复需求、讨论产品选型、准备报价、协调您要求的样品或项目支持及保留业务往来。技术信息用于网站运行、安全防护、防止滥用及在启用时了解访问情况。
在适用法律要求处理依据的情况下，我们根据具体情形采用应您请求订立或履行合同、法律允许的业务沟通与网站安全方面的合法利益、法定义务，以及可选Cookie或另行营销所需的同意。提交询盘不等于同意无关营销。
三、Cookie及网站工具
网站使用WordPress，并配有主机、安全、Cookie偏好管理及统计工具。必要Cookie支持基本运行和安全；可选功能、分析或广告技术可能在启用时处理使用信息。网站配置的统计工具包括Google Analytics／MonsterInsights及Jetpack，实际处理取决于启用状态和配置。
您可以使用网站Cookie偏好入口查看类别、拒绝可选Cookie或修改选择，也可在浏览器中管理Cookie。禁用必要Cookie可能影响功能。撤回同意不影响撤回前的处理。隐私政策本身不能替代Cookie设置中的选择。
四、信息接收方
相关业务人员及提供主机、邮件发送、网站运行、安全和已启用统计服务的供应商可能为上述目的处理信息。为完成您要求的项目服务，必要资料可能提供给相关制造、技术或物流合作方；法律要求或主张、行使及维护合法权利时，也可能披露必要信息。
我们不出售询盘联系资料。邮件和WhatsApp链接会打开相应第三方服务，其处理活动适用各自的隐私规则；我们会收到您主动通过这些服务发送给我们的信息。
五、跨境处理
我们的业务团队在中国开展工作。境外客户提交的资料可能由中国团队访问，并在主机、邮箱或其他服务商所在国家处理。跨境处理适用的保护要求取决于您的所在地和所用服务。您可以联系我们了解与具体询盘相关的安排。
六、保存期限
询盘和沟通记录在回复需求、维持业务关系、履行适用记录保存义务或解决争议所合理必要的期间内保存。具体期限根据询盘状态、合同与法律要求及记录性质确定。不再需要的信息应删除或匿名化；备份副本可能保留至正常备份周期结束。Cookie及技术日志期限取决于相应工具配置。
七、您的选择与权利
根据适用法律，您可能有权申请访问、更正、删除、限制处理或转移个人信息，对部分处理提出异议、撤回同意，或向相关数据保护机构投诉。部分记录可能因法定义务或正当业务需要继续保留。
请发邮件至 zhongchao@metalroofcn.com，主题注明“隐私申请”，并提供足以定位询盘的信息。我们可能进行适当身份核验，并在适用法律规定期限内回复。除非确有必要且经适当渠道要求，请勿发送身份证明文件。
八、安全与未成年人
我们采取合理的访问、网站及通信保护措施，但任何网络传输或存储都无法保证绝对安全。网站面向企业业务联系人，不以儿童为服务对象。如儿童提供了个人信息，请联系我们核查并酌情删除。
九、更新与联系
本政策可能随网站运行或适用要求变化而更新，页面日期标明最新版本。隐私问题请联系 zhongchao@metalroofcn.com。